CLIENT
D.Trading is electricity supplier for business segment in Ukraine. Company works with corporate clients requiring transparent control over electricity contracts and consumption.
GOALS & OBJECTIVES
Creating comprehensive digital platform providing business electricity consumers full control over supplier interaction. Clients should receive access to their contracts, consumption history, analytics, tariff packages and supply condition management tools in unified centralized point. Solution should allow online contract processing, modification and signing, statement viewing, payment control and operational document acquisition. Critically important was reducing labor costs for onboarding, client support and administrative processes, decreasing manual operations and creating transparent, convenient and predictable service for both sides.
WORK PROCESS
Frontmen's team developed centralized architecture for managing all business client interaction aspects with supplier. Created contract management system with online processing, modification and electronic signing capabilities. Implemented full-featured consumption analytics module with history, graphs and forecasts. Designed tariff package management system with comparison and switching capabilities. Developed automated statement and document flow system for operational document acquisition. Integrated payment systems for transparent payment control. Created intuitive interface for reducing client support load. Implemented new client onboarding automation. Ensured high data security level and energy industry regulatory compliance.
RESULTS & EFFECTIVENESS
Platform significantly reduced labor costs for onboarding, client support and administrative processes. Manual operations decreased through contract management and document flow automation. Created transparent, convenient and predictable service for business clients. Clients received full control over their contracts, consumption and payments in single point. Online contract processing and modification accelerated interaction processes. Consumption analytics allowed clients to optimize electricity costs. Automated document flow ensured operational statement and report acquisition. Platform improved client experience, reduced D.Trading operational costs and increased corporate client loyalty through service transparency and convenience.
